Customer Service Courses in Kenya [All you need to know]

In this article, you will learn more about customer service courses in Kenya.

Customer service courses are an excellent way to gain the knowledge, skills, and confidence required to pursue a rewarding career.

So, if you’re looking for customer service courses in Kenya, you’ve come to the right place.

This article has everything you need to know about customer service courses in Kenya.

Let’s get started…


Customer service courses in Kenya

So, what are customer service courses all about?

Customer service is a key element of any business, and in today’s competitive business environment, providing exceptional customer service is no longer an option, but rather a necessity.

Needless to say, well-trained customer service representatives enhance customer satisfaction, loyalty, and overall business success.

Therefore, customer service courses are important for businesses and individuals who want to provide exceptional service to their customers.

That being so, taking a customer service course will equip you with the necessary skills to effectively handle customer inquiries, complaints, and interactions

Furthermore, it will also provide you with the tools, strategies, and insights you need to navigate the complex world of customer interactions with ease and confidence.

From understanding customer needs to resolving complaints, these courses will equip you to exceed customer expectations and build long-term relationships.

So, whether you want to excel in your current job, change careers, or simply improve your interpersonal skills, a customer service course will equip you with the knowledge and tools you need to succeed.


Customer service course outline

Customer service courses typically cover a wide range of topics to enhance comprehensive skill development.

The course content, however, varies depending on the course level, but here is a general outline of the customer service courses:

  • Communication skills
  • Problem-solving and conflict resolution
  • Handling complaints and difficult customers
  • Building customer relationships
  • Time management
  • Teamwork and collaboration
  • Telephone etiquette and call handling


Why pursue a customer service course?

Pursuing and completing a customer service course will provide you with numerous benefits, including:

  • Improved communication skills
  • Better conflict resolution abilities
  • Enhanced problem-solving capabilities
  • Increased job opportunities (you will often find yourself in high demand across various industries due to your enhanced skill set).


Customer service courses in Kenya: Admission requirements and where to study

Diploma in Customer Service (Plus where to study)

To be clear, admission requirements differ from one institution to the other that offers the diploma course.

So, if you want to pursue a diploma in customer service, here are the institutions that offer it, as well as their admission requirements:

1.     Diploma in customer service at College of Human Resource Management

Minimum entry requirements: A KCSE mean grade of C- (minus) or above

Course duration: 1 ½ years

Exam body: ICM

Intakes: January, May, and September

Click here to apply for the course.


CHRM contacts

Location: Hazina Trade Centre, 13th Floor, Nairobi

Phone no.: 0727 792 122 or 0718 781 513

Email: or


2.     Diploma in customer service at East Africa Institute of Certified Studies

Minimum entry requirements: KCSE mean grade of D (plain) and below

Course duration: 6 months

Exam body: ICM

Click here to apply for the course.


EAICT contacts

Location:  Head Office StanBank House, 3rd Floor, Moi Avenue, Near Tom Mboya Statue, Next to Kenya National Archives, Nairobi

Phone no.: 0722 857 455


3.     Diploma in customer service at Kenya Institute of Professional Studies (KIPS)

Minimum entry requirements: KCSE mean grade of C- (minus)

Course duration: 12 months

Exam body: City & Guilds

Total fee payable for the whole course: Kshs.85,150 (on premises)

Total fee payable for the whole course: Kshs.72,500 (distance-learning)


KIPS contacts

Location: Opposite Mirema Drive, Adjacent to Cooperative Bank, Thika

Phone no.:0721 134 851 or 0720 813 113

Email: or


4.     Diploma in customer service at Nairobi Institute of Business Studies (NIBS)

Minimum entry requirements: KCSE mean grade of D+ (plus) and above

Course duration: 3 months

Exam body: ICM

Mode of study: Full time/distance-learning

Total fee: Kshs.19,500


NIBS contacts

Location: Along Thika Road in Ruiru.

Phone no.: 0722 547 746




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Short customer service courses – where you can study short customer care courses

Certainly, there are a variety of short customer service courses available to help you up-skill within a short time.

They are as follows:

Certification in supervisory skills development at Kenya Institute of Management (KIM)

Course duration: 2.5 months

Fees: Kshs.15,000


Customer service skills course at Cooperate Staffing Services

Course duration: 5 days

Fees: Kshs.6,500 (and 80 USD for Non-Kenyans)


Customer service training program at Inceptor Tech-Solutions & Training Centre

Course duration: 3 months

Fees: Kshs.90,000


Career opportunities with a customer care course

Customer service skills are in high demand across industries such as retail, hospitality, telecommunications, finance, and healthcare.

So, as a customer service course graduate, you can expect to work as:

  • Customer service representative
  • Call center agent
  • Front desk personnel


Customer service courses in Kenya – Final say

That’s all there is to know about customer service courses in Kenya.

Keep in mind that customer service skills are useful not only in customer-facing roles, but also in a variety of other professions where effective communication and interpersonal skills are required.

Therefore, customer service courses are extremely beneficial.



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