In this article, you will learn more about customer service courses in Kenya.
Customer service courses are an excellent way to gain the knowledge, skills, and confidence required to pursue a rewarding career.
So, if you’re looking for customer service courses in Kenya, you’ve come to the right place.
This article has everything you need to know about customer service courses in Kenya.
Let’s get started…
Customer service courses in Kenya
So, what are customer service courses all about?
Customer service is a key element of any business, and in today’s competitive business environment, providing exceptional customer service is no longer an option, but rather a necessity.
Needless to say, well-trained customer service representatives enhance customer satisfaction, loyalty, and overall business success.
Therefore, customer service courses are important for businesses and individuals who want to provide exceptional service to their customers.
That being so, taking a customer service course will equip you with the necessary skills to effectively handle customer inquiries, complaints, and interactions
Furthermore, it will also provide you with the tools, strategies, and insights you need to navigate the complex world of customer interactions with ease and confidence.
From understanding customer needs to resolving complaints, these courses will equip you to exceed customer expectations and build long-term relationships.
So, whether you want to excel in your current job, change careers, or simply improve your interpersonal skills, a customer service course will equip you with the knowledge and tools you need to succeed.
Customer service course outline
Customer service courses typically cover a wide range of topics to enhance comprehensive skill development.
The course content, however, varies depending on the course level, but here is a general outline of the customer service courses:
- Communication skills
- Problem-solving and conflict resolution
- Handling complaints and difficult customers
- Building customer relationships
- Time management
- Teamwork and collaboration
- Telephone etiquette and call handling
Why pursue a customer service course?
Pursuing and completing a customer service course will provide you with numerous benefits, including:
- Improved communication skills
- Better conflict resolution abilities
- Enhanced problem-solving capabilities
- Increased job opportunities (you will often find yourself in high demand across various industries due to your enhanced skill set).
Customer service courses in Kenya: Admission requirements and where to study
Diploma in Customer Service (Plus where to study)
To be clear, admission requirements differ from one institution to the other that offers the diploma course.
So, if you want to pursue a diploma in customer service, here are the institutions that offer it, as well as their admission requirements:
1. Diploma in customer service at College of Human Resource Management
Minimum entry requirements: A KCSE mean grade of C- (minus) or above
Course duration: 1 ½ years
Exam body: ICM
Intakes: January, May, and September
Click here to apply for the course.
CHRM contacts
Location: Hazina Trade Centre, 13th Floor, Nairobi
Phone no.: 0727 792 122 or 0718 781 513
Email: info@chrm.or.ke or college@chrm.or.ke
2. Diploma in customer service at East Africa Institute of Certified Studies
Minimum entry requirements: KCSE mean grade of D (plain) and below
Course duration: 6 months
Exam body: ICM
Click here to apply for the course.
EAICT contacts
Location: Head Office StanBank House, 3rd Floor, Moi Avenue, Near Tom Mboya Statue, Next to Kenya National Archives, Nairobi
Phone no.: 0722 857 455
3. Diploma in customer service at Kenya Institute of Professional Studies (KIPS)
Minimum entry requirements: KCSE mean grade of C- (minus)
Course duration: 12 months
Exam body: City & Guilds
Total fee payable for the whole course: Kshs.85,150 (on premises)
Total fee payable for the whole course: Kshs.72,500 (distance-learning)
KIPS contacts
Location: Opposite Mirema Drive, Adjacent to Cooperative Bank, Thika
Phone no.:0721 134 851 or 0720 813 113
Email: courses@kips.ac.ke or admissions@kips.ac.ke
4. Diploma in customer service at Nairobi Institute of Business Studies (NIBS)
Minimum entry requirements: KCSE mean grade of D+ (plus) and above
Course duration: 3 months
Exam body: ICM
Mode of study: Full time/distance-learning
Total fee: Kshs.19,500
NIBS contacts
Location: Along Thika Road in Ruiru.
Phone no.: 0722 547 746
Email: info@nibs.ac.ke
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Short customer service courses – where you can study short customer care courses
Certainly, there are a variety of short customer service courses available to help you up-skill within a short time.
They are as follows:
Certification in supervisory skills development at Kenya Institute of Management (KIM)
Course duration: 2.5 months
Fees: Kshs.15,000
Customer service skills course at Cooperate Staffing Services
Course duration: 5 days
Fees: Kshs.6,500 (and 80 USD for Non-Kenyans)
Customer service training program at Inceptor Tech-Solutions & Training Centre
Course duration: 3 months
Fees: Kshs.90,000
Career opportunities with a customer care course
Customer service skills are in high demand across industries such as retail, hospitality, telecommunications, finance, and healthcare.
So, as a customer service course graduate, you can expect to work as:
- Customer service representative
- Call center agent
- Front desk personnel
Customer service courses in Kenya – Final say
That’s all there is to know about customer service courses in Kenya.
Keep in mind that customer service skills are useful not only in customer-facing roles, but also in a variety of other professions where effective communication and interpersonal skills are required.
Therefore, customer service courses are extremely beneficial.
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